Service Writer

We are seeking a career-driven individual to join our team as a Service Writer/Customer Service Representative in our fast-paced automotive repair shop.

Auto Authority LLC in Oshkosh,WI is looking for the right individual to join our team. Are you looking for a professional shop with that friendly hometown feeling of honesty, ethics, and a clear understanding that we are here to truly help you? We have gained this reputation from our community and strive to uphold this high standard of service and reliability every day. We are proud of the professional reputation we have built over 20 years serving the auto repair needs of Oshkosh. While Auto Authority LLC has continued to grow as a company, the mission has stayed the same; to help customers make informed decisions about their vehicle and provide recommendations and repairs that are cost-effective and within customers' best interests. As a locally owned and operated business we know how important it is to provide superior customer service and auto repair. Are you ready to offer your expertise? If you believe you have the skills to be part of The team at Auto Authority LLC, send a resume or stop in to see our shop.

The ideal candidate should possess:

• Exceptional communication and phone skills to maintain positive customer relationships.
• A friendly and outgoing personality to ensure customers feel welcome and valued.
• The ability to multitask and prioritize tasks effectively in a busy environment.
• Strong organizational skills to maintain accurate records and schedules.
• Prior experience in scheduling and workflow management preferred.
• Above-average computer skills to utilize software and technology effectively.
• A strong sense of honesty and integrity in all aspects of work.

A valid driver's license and clean driving record that meets our insurance requirements. Prior experience in the automotive industry is a plus, but we are willing to train motivated individuals. We offer competitive compensation packages, a supportive team environment, and opportunities for professional growth and development. If you are a driven individual with a passion for customer service and the automotive industry, we encourage you to apply for this exciting opportunity.

Click here to submit your application for this position or send resume to our team.

Service Writer Responsibilities:

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Auto Authority LLC customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs

Applicant Requirements:

• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoing
• Available to work weekends and some holidays

Click here to submit your application for this position.